The process
& FAQs


The process

To make your experience as creative and fun as possible we have developed a process to help get the best results. You will be working with our designer Jo, who only takes on a few projects per month to make sure that the quality of work is at a high standard.


01. Initial consultation

Let's get to know each other, tell us all about yourself and your business, and how we can help you. You can book a call here.

02. Pay your deposit

Once we've talked or emailed and you've decided you want to move forward, you'll need to pay a 25% deposit to secure your spot in our designers schedule. The final 75% is due when the project is complete but before the final files are handed over. 

03. Sign your contract

We'll both need to sign the contract so that we're fully protected before we begin working together.

04. Your Scheduled time

Then you will have a dedicated time slot in my dairy. A start date and an end date. All projects are expected to be completed within this time frame and we work together to achieve this.

05. Online briefs

Then it’s time to complete your online briefs, which will be sent to you. We have a Brand Brief, Web Brief and Copywriting Brief, depending on what project we are working on. These need to be completed before the scheduled start date. We will also collect any brand imagery you have.

06. Setup

We set you up on your very own personal work flow board so you can see the overall process and what is in progress.

07. Let's get started

Logo + Brand Design

  • Mood board
  • Brand board
  • x3 concepts
  • Concept mockups
  • x3 refinements to chosen option
  • Delivered files EPS, PDF, JPG, PNG including your animated post and extra social media brand post

Website design

  • Site plan
  • Working wireframe
  • Connection to Mailchimp, social media, domain name
  • Content loading
  • You get access to your site
  • Email set up
  • GO LIVE!
  • Website testing and submission to Google
  • Access to your own personal Squarespace learning portal

08. Work in progress

We will be busy working away and crafting your unique design.

09. Let's celebrate!

Bring out the glasses and pour the champagne. It's time to celebrate your live website or complete project. 

10. Final payment

The the remaining 75% is due and any files you need will be shared with you in a client Dropbox folder and our project is complete.




+ What do I need to have ready to start my project?

Ideally you will need to have copy, imagery and a domain (if we are doing a web project) If we are creating copy or imagery for you, then don't worry about a thing.

+ Do you do printing?

We are not printers but do have realationships with top quality printers. We can manage printing jobs for your projects so you don't have to worry about a thing.

+ What if I don't like the first initial logo concepts?

This sometimes does happen, even after the thorough discovery process as you may change your mind about what direction you want to go in. If you don't like the three concepts that are provided we can always do three more at an extra charge. Or alternatively, if you don't want to go any further we can terminate the project - work up until that point will need to be paid for.

+ What is the difference between a domain name and hosting

Think of your website like a house, a domain name is the address of your house and the hosting is like renting the space for your house. Both are different and both have costs.

+ Do you write copy for my website?

We sure do, let us know if you need this and we can provide a quote.

+ What if I have a question or need support?

We are happy to answer any questions you may have when we are working on a project together. If you need support for your site after the training, have a tech question, or just need general design help, then a fee may be charged. Or alternatively Squarespace has a live chat and a great knowledge base.

+ Are there any other expenses I need to know about?

We will always let you know if there are any other costs that come along the way in the project, costs are outlined in your electronic estimates and invoices.

+ Can we have a face to face meeting?

Due to the nature of the fast turn around times and how we run the business it is generally best to meet either over skype, email or phone.

+ Do you offer payment plans?

We take a 25% deposit to book your job and the rest of the payment is due at the end of the job.

+ How do I pay you?

We currently accept bank deposits as well as credit card payment and Paypal. (Credit card payments and overseas payments do have merchant fees)

+ What currency are your prices in?

As we are based in New Zealand all our prices on our website are in NZD, use this currency converter to find out what our prices are in your currency.

+ What is your GST number?

Our GST number is 116103168

+ I still have a few questions before I go ahead, can we chat?

Sure! If you’d like to chat before booking your project, we can schedule a free 15-minute phone consultation to connect with one another,or a skype session and answer any questions you may have.

+ How can I give you changes?

While we are working on a project together the best way to give me changes is to email them. I work a lot faster this way and prefer to.

+ What are your business hours?

Monday - Thursday: 9-5, Friday: 9-3

+ Do you do SEO, FB ads or Google Adwords?

No, we are not a digital marketing company but we can refer you to a company who specialises in this and they are awesome!

+ What happens if we go over the allocated time slot?

Time slots are calculated very carefully and we aim to complete work by the time booked. Ideally, we need to get projects completed by the due date as we book those times to ensure projects can go live, and other projects can be booked in. If a project is held up on the clients behalf due to copy not being ready, changes not coming back in time etc and we go over the time slot allocated a $75 hourly rate will apply and delays in your project may apply.

+ Do you offer Squarespace support?

With every web package comes a pre recorded personal video of your website. If you require support after the site is launched you can either launch a support ticket at $50 +GST per query or we can build a custom support package.